Pre-orders are a great way for us to make shipping our vivarium products to the UK and Europe for the first time a reality. We always recommend that buyers pre-order our products early to make use of the maximum price discount and availability.
For those who wish to partake in the preorder of our products, please read the below FAQ to address any questions about our pre-order program.
Q: How soon after I place my preorder will my vivarium(s) be shipped?
The current delivery expectations for the pre-orders will be for shipping to commence in June 2020. We will keep all pre-order participants informed via email as to the progress of their orders.
Q: Is the pre-order refundable?
The pre-order is for a bespoke shipment from the US and therefore once the order with the factory is placed, unfortunately they will not be refundable except in exceptional circumstances.
Q: How does the preorder differ from the vivariums you will have in stock later in the year?
In order to incentivise preorders, we are offering a special introductory price of £399 for our AMAZONIA model. The RRP of AMAZONIA once in stock will be £450.
Q: How will you ship my preorder?
If you preorder an AMAZONIA and/or any accessories, we will ship this to you directly using one of our logistics partners such as UPS and or DPD. The final partner will be decided once the products land in the UK. If you order an ALTO, these will be collection only, or we will be able to deliver them to you, at a charge of £0.50 per mile (minimum charge of £20).
Q: Can I preorder more than one vivarium?
There is no limit to the number of preorders you can order as an individual. There is a maximum of 100 vivariums available to preorder as this is limited by the size of our shipping container coming from the US.
Q: Can I change my shipping details once the pre-order has been placed?
Please feel free to reach out to us at email@example.com and we'll be happy to alter your shipping details.